Privacy Policy

Rishi Tea & Botanicals ("us", "we", or "our") operates the www.rishi-tea.com and sparkling-botanicals.com website (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information both offline and when you use our Site and the choices you have associated with that information. We use your information to provide and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.rishi-tea.com.

 

Rishi Tea & Botanicals as a Service Provider

When we act as a service provider for our customers, we collect Personal Information on behalf of our customers subject to our contractual obligations. When we act as a service provider, we follow the instructions of our customer on how to process Personal Information on our customer’s behalf. The provisions of this Privacy Policy do not apply to the Personal Information that we process on behalf of our business customers.

Information Collection and Use

We collect several different types of information for various purposes including to provide and improve our services to you. Please note that you may be required to register in order to be granted access to certain information, services, and products through the Service.

Sources of Personal Information

We may receive Personal Information about you from you, third-party service providers, affiliates, customers, and partners, including our marketing, conference, and advertising partners, social media networks, and online third-party marketplaces. We may also receive information from third-party analytics on the Site. We may also collect information about you from publicly available sources.

Types of Personal Information Collected

Offline or while using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). We collect the following Personal Information about you in the past twelve (12) months:

• Identifiers. This may include a real name, alias, address, email address, phone number, Social Security Number, driver’s license number, online identifier, account username and password, job title, or other similar identifiers.
• Internet and network information. This may include information on your interaction with a website, application, or advertisement, such as browsing history and how you use your account. We may also collect information about how the Site is used “Usage Data”. Usage Data includes information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Device information. This may include the operating system of your device, device identifier, the type of device you are using, or your geolocation information.
• Order information. This may include information about what you order, shipping, returns, product complaints, or warranties.
• Payment and credit information. This may include your credit or debit card information, banking information, information about your payment transaction, or other financial information you provide us.
• Other information you submit to us. This may include requests or communications you submit to us, including emails, ratings, or customer service call recordings, or any other additional information you provide to use through the Site.
• Research or survey information. This may include survey results, social media data, and other information about your participation in consumer research.
• Inferences we draw about you. This may include information about your preferences, characteristics, predispositions, behavior, or other trends that help us identify which products you may be interested in.

Tracking Cookies Data

We and third parties may use a variety of technologies that collect information automatically, including cookies, web beacons, flash cookies, and logging. . Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Site.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Information

Rishi Tea & Botanicals uses the collected Personal Information for various purposes:

• To provide and maintain our Site
• To provide our products to you
• To communicate with you and conduct our business
• To send you email updates
• For research and development purposes
• To provide you with marketing materials or to serve advertisements
• To notify you about changes to our Site
• To allow you to participate in interactive features of our Site when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Site and products
• To monitor the usage of our Site
• To comply with our legal obligations and enforce our rights
• As part of due diligence for, or the consummation of, a transaction involving the merger, sale, divestiture, or other transaction involving the equity or assets of Rishi Tea & BotanicalsTo detect, prevent and address technical issues
• Or for any other purposes in which we receive your consent

Retention of Information

Rishi Tea & Botanicals will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Rishi Tea & Botanicals will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.

Transfer of Information

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Rishi Tea & Botanicals will take steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and we will not transfer your Personal Information to an organization or a country unless there are adequate controls in place including the security of your information.

Disclosure of Information

In the table below, we have set out how we share Personal Information for each category of Personal Information collected and the categories of Third Parties with whom Personal Information is disclosed.

Categories of Personal Information	Categories of Services Providers and Third Parties with whom Personal Information may be Disclosed
Identifiers.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors and lawyers; and social networks.
Internet and network information.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; and social networks.
Device information.	Entities that we are legally required to share with pursuant to law; service providers; ad networks; data analytics providers; and social networks.
Order information.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors, insurers, and lawyers; and social networks.
Payment and credit information.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors and lawyers; and social networks.
Other information you submit to us.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors, insurers, and lawyers; and social networks.
Research or survey information.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors and lawyers; and social networks.
Inferences we draw about you.	Entities that we are legally required to share with pursuant to law; service providers; our affiliates; ad networks; data analytics providers; prospective purchasers of our business; outside auditors and lawyers; and social networks.

Payments

We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Information is governed by their Privacy Policy. The payment processor we work with is Shopify Payments.

Security of Information

The security of your information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Sale and Sharing of Personal Information

When you interact with our Site, we may use, or authorize third-party partners and service providers to use, cookies, web beacons and similar technologies to improve your experience with us. Our sharing of your Personal Information in this way may constitute “selling”, “sharing”, or using for “targeted advertising” under applicable U.S. state privacy laws. The term "sale" is broadly defined by the California Consumer Privacy Act and includes sharing Personal Information for monetary or other valuable consideration.

To the extent this is considered “selling”, “sharing”, or “targeted advertising”, in the preceding 12 months, we may have shared or sold the following categories of Personal Information for the purpose of showing you ads about our services and products:

• Identifiers
• Internet or other similar network activity
• Order information

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by contacting us via our Contact page here: https://rishi-tea.com/pages/contact. You do not need to create an account with us to exercise your opt-out rights.

In addition, some browsers offer you the ability to opt out of the sharing of your Personal Information by turning on a Global Privacy Control. You can turn on a Global Privacy Control in your web browser or browser extension or by visiting https://globalprivacycontrol.org/. Please see the California Privacy Protection Agency’s website at https://oag.ca.gov/privacy/ccpa for more information on valid Global Privacy Controls. At this time, we endeavor to respond to browser-based opt-out signals sent through the Global Privacy Control.

Your Rights

You may have certain rights relating to your Personal Information subject to local data protection laws. Depending on the applicable laws and under certain conditions, you may have the right to:

• Right to Know: The right to request any or all of the following information relating to your Personal Information we have collected and disclosed in the last 12 months, upon our verification of your identity:
  • The categories of Personal Information we have collected about you.
  • The categories of sources of the Personal Information we have collected about you.
  • Our business purpose for collecting that Personal Information.
  • The categories of third parties with whom we disclose that Personal Information.
  • The specific pieces of Personal Information we have collected about you.
• Right to Request Deletion: The right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.
• The Right to Correct: The right to correct inaccurate Personal Information that we maintain about you.
• The Right of Portability: The right to request your Personal Information be disclosed to you in a common file format.
• The Right to Opt Out of the Targeted Advertising and the Sale or Sharing of Your Personal Information: The right to direct us not to sell or share Personal Information we have collected about you to third parties for targeted advertising.
• The Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising these rights.
• The Right to Appeal: The right to appeal a decision we may make related to your request. To the extent you have a right to appeal a decision we’ve made about your Personal Information, please submit an appeal request to via hello@rishi-tea.com.
• “Shine the Light”: California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to a third party for the third party's direct marketing purposes.

We may offer you certain financial incentives permitted by applicable law that can result in different prices or rates. Any permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Exercising Your Rights

These rights are subject to certain exemptions, including without limitation to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege). We may deny requests as permitted by law.

To exercise your rights described above, please submit a verifiable request to us by either:

• Calling us 1 (877) 552-7977; or
• Emailing us at hello@rishi-tea.com

Only you, or a person or entity that you properly authorize to act on your behalf, may make a verifiable request related to your Personal Information. You may also make a verifiable request on behalf of your minor child. If you are making a request on behalf of another person, you may be required to provide written legal documentation that you are authorized to act on behalf of that individual. We may not be able to fulfill your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. To verify your identity, we may request up to three pieces of Personal Information about you, and we reserve the right to take additional steps as necessary to verify your identity if we have reason to believe a request is fraudulent. 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt, or as otherwise required by law.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

In certain cases, you may only make a verifiable consumer request for access or data portability twice within a 12-month period. Additionally, in certain cases as permitted by law, any disclosures we provide will only cover the 12-month period preceding the date we receive your verifiable consumer request.  The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests as permitted by law, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded or as otherwise permitted by law.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18 (“Children”). If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective data” at the top of this Privacy Policy.

We may notify you via email and/or a notice on our Site, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello at rishi-tea.com or use our contact form here: https://rishi-tea.com/pages/contact
• By phone number: 18775527977